Spa Etiquette

Spa policies:

Reservations: We recommend scheduling your sessions in advance, we occasionally have walk-in openings, but cannot guarantee an opening if you walk-in. Once booked, we will send you an email reminder of your appointment. We require 24-hour notice to cancel or change your appointment. Changes made within the 24 hours will be charged 50% of the service total; no-shows will be charged in full.

Arrival: First time guests please arrive 15 minutes early to complete spa intake forms. Should you arrive late, your appointment will still end as scheduled as a courtesy to next guest.

Cell phones: Please turn off your mobile devices prior to entering the spa, it is your time for silence and serenity.

Gratuities: In appreciation for an outstanding experience, gratuities may be given at your discretion.

Return policy: Purchased items, once opened, cannot be refunded. If you are unsatisfied with an item please return it to the spa for credit towards another item.

No refund on services performed: Prior to starting a service, we will always discuss the treatment, its benefits, and price with you. We will never proceed with a treatment without your approval. Once a treatment is performed, there is NO refund. If unsatisfied after the paid service, depending on the complaint, we may provide another treatment free of charge (at our discretion).

Personal property: SkinSense Spa is not responsible for items left behind, lost, or stolen.

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